United States, Singapore, Bahrain, Philippines, Australia, Japan, South Korea, New Zealand, Taiwan, Hong Kong, Macau, UAE, Saudi Arabia, Malaysia.

Customers in these regions cover 50% of shipping costs:
France, Spain, Belgium, Estonia, Italy, Switzerland, Germany, Kuwait, Qatar, Hungary, UK, Austria, Tunisia, Canada, Brazil, Poland, Ireland, the Netherlands, Sweden.

• Unavailable Regions: Orders cannot be shipped to unsupported countries.
• Address Restrictions: We do not deliver to PO boxes or military addresses (APO/FPO).

• Standard Shipping (Free for eligible regions): $0–25 USD.
• Express Shipping (Additional fee): $30–70 USD (via DHL, UPS, or FedEx).

-Processing Time: Orders are processed within 1~3 business days after payment confirmation. Tracking numbers will be provided within 7 business days.

-Delivery Time:

• Standard Shipping: 8–14 business days.
• Express Shipping: 3–6 business days.

-Delays: Delivery may be impacted by geographic location, extreme weather, customs clearance, or local holidays.

Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. lf you have further question about the declared value, please feel free to send us an email at support@theclustrs.com.

A tracking number will be emailed once your order ships.

• Track via 17Track.
• For DHL, FedEx, or UPS shipments, use the carrier’s official website.

• Production Time: Custom orders require 5~7 business days for production.
• Shipping: All custom orders qualify for free shipping.If your order includes both custom and non-custom items, all products will ship together once customization is complete.
• No Returns: Customized items are final sale and cannot be returned or exchanged.
• Warranty & Service: Customized items are backed by a 3-year warranty from purchase date. If your pad incurs damage under normal use (e.g., PU anti-slip base detachment) that renders it unusable, we will provide a free replacement (design cannot be altered).
• Requirements: Retain purchase records (order number/email) for verification.

Orders cannot be modified after submission.

• Contact us immediately to cancel an order. Refunds will be issued via the original payment method once processed.
• After Shipping: No cancellations. Returns are only accepted for unused, undamaged items. Customers cover return shipping costs unless the item is defective. Refunds are issued within 2–5 business days of receiving returned goods.

• Accuracy: Provide a complete address (street number, building, room, and valid ZIP code).
• Errors: CLUSTRS is not responsible for undeliverable packages due to incorrect addresses.
• Updates: Email support@theclustrs.com immediately after placing your order for address changes.

Clustrs is not responsible for lost or stolen packages confirmed as delivered to the provided shipping address. Clustrs is also not responsible for incorrect deliveries or lost packages due to errors in shipping information provided at checkout. Please confirm your shipping address before completing your purchase. For any changes after placing the order, contact us (support@theclustrs.com) as soon as possible. Once the order is shipped, we are unable to update the shipping address.

We do not offer refunds on shipping costs for shipments returned to us due to address errors, and such shipments may be subject to a restocking fee.

Delays caused by carriers (e.g., weather, customs) are beyond our control. No compensation will be provided.

• Do NOT ship returns to the provided address without prior approval. Unauthorized returns will not be refunded.
• Contact support@theclustrs.com for return instructions.