FAQ

Players often switch to glass for lower initial resistance, a smoother glide, easier maintenance, and more consistent surface feedback.

Unlike fabric, glass does not develop the same worn or uneven areas over time. This helps mouse movement feel more repeatable during tracking, flick shots, and micro-adjustments.

Many glass pads focus mainly on maximum speed. CLUSTRS is designed to balance low-friction movement with tactile surface feedback and reliable stopping control.

The goal is not to create an uncontrolled, ice-like glide. It is to provide a smooth and consistent surface that feels fast while remaining manageable for tracking, flicks, and everyday movement.

CLST 1.0 is CLUSTRS’ current micro-etched glass surface.

Fine microstructures are formed directly on the glass to create consistent friction across the pad. This helps reduce initial resistance while maintaining tactile feedback during tracking, micro-adjustments, and controlled stops.

The main differences are size and thickness — the surface performance is the same across all models: smooth, fast, and great for control.

• Glass thickness: 2mm
  Features our new soft-slope edge design for extra arm comfort during long gaming sessions.
  
• Glass thickness: 3mm
  Built with CNC 3D-rounded edges and comes in more size options.

If you’re new to glass mouse pads, we recommend starting with a smaller size — super easy to get used to and perfect for first-time users.

It provides anti-fingerprint and oil resistance, ensuring a clean surface with smooth and precise mouse movements.

XS, 260 × 210mm: Suitable for compact desks, laptops, office use, portable setups, and smaller mouse movements.

S, 400 × 300mm: A flexible option for daily work, general gaming, and medium-to-high sensitivity.

L, 500 × 400mm: Recommended for low-sensitivity FPS players, sustained tracking, wide flicks, and full-arm movement.

Measure your normal mouse movement area before ordering. Size should be based on your movement range and available desk space, not whether you are new to glass pads.

Neither is universally better.

The 2.5mm version uses a 45° chamfered 2.5D CNC edge, resulting in a lower edge height and a smoother, more gradual transition when your wrist or arm moves across it. This can feel more subtle and less noticeable during extended use.

The 3.5mm version uses a 3D CNC edge, creating a more rounded and pronounced edge profile. The transition at the edge is more noticeable, but the added thickness also contributes to a more solid, grounded feel on the desk.

Thickness mainly changes the physical feel, edge profile, and weight of the pad. The main speed and stopping characteristics come from the CLST 1.0 surface.

CLUSTRS glass mouse pads are optimized for high-performance optical sensors. Due to the nature of glass surfaces, some mice may require a slightly higher lift-off distance (LOD). You can easily adjust this setting in your mouse software to ensure smooth, accurate tracking.

CLUSTRS glass mousepads are designed with durability and safety in mind. The 3.5mm versions are formed through high-temperature forging, while the 2.5mm versions use a specialized steel-strengthening process. Both methods enhance the structural strength of the glass, making it more resistant to everyday use and improving overall safety.

Unlike cloth mousepads, CLUSTRS glass pads do not suffer from common issues such as edge fraying, discoloration, or slow spots caused by wear. They are also engineered to reduce risks often associated with some glass pads, such as being overly fragile or prone to scratching.

As with any glass product, basic care is still recommended. Avoid dropping the pad, striking its edges, bending it, placing it on uneven surfaces, or applying concentrated pressure to a single point.

Use clean water and a soft, lint-free cloth to remove dust, fingerprints, and light stains. Wipe gently and dry the surface completely before use.

Avoid abrasive sponges, sharp tools, powdered cleaners, and aggressive chemicals. We do not recommend using alcohol as part of regular surface cleaning, as repeated use may accelerate wear of the AF coating.

It’s simple. On our Custom Pad page, upload your image and preview the layout in real time. Once you’re happy with the design, you can add it to cart and place your order.

Our team will review your image within 24 hours. If the file isn’t clear enough, we’ll help enhance it for the best print quality.

Your custom pad will be made within 3–5 business days. As soon as it’s ready, we’ll email you the real product photos and a short video for confirmation.

All updates will be sent to the email you provided at checkout, so please keep an eye on your inbox.

The custom glass mouse pad is covered by a 3-year warranty for all sizes. During the warranty period, if the mouse pad experiences non-human-induced issues such as cracking or detachment of the anti-slip PU pad, we will provide a free replacement with no conditions.

Keep a screenshot of your product order. Within the valid warranty period, contact our customer service team at support@theclustrs.com to initiate a replacement request. We guarantee a replacement-only policy, with no repairs offered.

1.Artwork Preview & Safe Area

• Preview Window: Any design elements placed outside the visible preview window will be trimmed. Please keep all critical graphics, text, and logos entirely within the preview boundary.
• Rounded Corners: Our pads feature fixed-radius corners—26×21cm and 40 ×30cm sizes use a 10mm radius; the 50×45cm size uses a 25mm radius. These cannot be altered.

2.Image Resolution Requirement

• All artwork must be created at 300dpi or higher. Designs supplied at a lower resolution may appear blurry or pixelated when printed.

3.Intellectual Property & Indemnification

• By submitting artwork, you confirm that your design does not infringe any third‑party copyrights, trademarks, or other intellectual property rights.
• You assume full legal responsibility for any claims arising from your design. Our company disclaims all liability for copyright or trademark disputes.
• Please ensure you have obtained all necessary permissions or licenses before upload.

4.Production Disclaimer

• We cannot be held responsible for printing errors resulting from non‑compliance with these guidelines. Designs that fail to meet specifications may be subject to additional fees or reprint charges.

1.Expected Ship Date: Within 3–5 Business Days

Payment for this pre‑order item will be collected at checkout. We’ll ship as soon as assembly is finished—typically within three to five business days, though high order volumes may affect timing.

2.Preview Image Disclaimer

Image appearance may vary due to display differences. The final product may differ slightly from the on-screen image, but our team will send a photo of the completed product for your confirmation before shipping.

3.No Cancellations After Order Completion

Once your order is finalized, it cannot be canceled. Please verify all details before completing your purchase.

4.Estimated Shipping Date

Actual shipment may occur after the estimated ship date. If production delays arise, we will notify you promptly.

5.Design Ownership & Indemnification

I certify that the submitted design is either my original work or used with full permission from the rights holder. I further confirm it does not infringe any third‑party rights and accept full responsibility for any claims or disputes.

Free shipping is available on glass mouse pads in most regions.
Please note that accessories purchased separately are not eligible for free shipping. Additionally, some remote countries or regions may not qualify for free shipping. Exact shipping costs will be calculated at checkout.

Yes, we offer global shipping to regions including the Americas, Asia, Oceania, and Europe. Please check our Shipping Policy for details.

A tracking number will be provided within 5 business days after your order is confirmed.

Real-Time Tracking: Click to Check Your Order🚚

Standard shipping typically takes 8–15 business days, while express shipping takes 3–8 business days.

Tracking updates for international shipments may be limited until the package arrives in your country. Delivery times may vary due to remote locations, customs clearance, weather conditions, or local holidays.

For assistance, please contact support@theclustrs.com

Contact support@theclustrs.com within 48 hours of delivery.

Include your order number, clear photos or videos of the product, outer box, shipping label, and protective packaging. Keep all packaging until the case has been reviewed.

Verified product defects, shipping damage, or incorrect items will be handled according to our current replacement and refund policy.

For business and partnership inquiries, please email contact@theclustrs.com.

We love partnering with new talents! Influencers interested in collaborating can reach out to us at marketing@theclustrs.com for more details on partnerships.

Please contact us within 10 days at support@theclustrs.com with proof of the issue for a prompt replacement or refund.

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