FAQ
Answers to common questions about our products, helping you find what you need.
About Clustrs Glasspad
Why choose CLUSTRS glass mouse pads?
CLUSTRS glass mouse pads are crafted for gamers and professionals, delivering unmatched speed, precision, and durability. Our advanced nano-coating and micro-etched glass surface ensure superior tracking and smooth glide, surpassing cloth pads. Compared to other glass mouse pads, we’re confident in our world-leading precision and smoothness. A built-in anti-shatter film enhances safety. The tempered glass surface maintains lasting consistency, supporting reliable muscle memory for aim trainers and competitive gaming. Easy to clean and built to last, CLUSTRS delivers cutting-edge performance with enduring reliability.
How does the nano-coating improve the mouse pad’s performance?
It provides anti-fingerprint and oil resistance, ensuring a clean surface with smooth and precise mouse movements.
What benefits does the micro-etched glass provide?
It's specially optimized for optical sensors, offering unmatched accuracy essential for high-stakes gaming and professional design.
How durable are your glass mouse pads?
Our pads include explosion-proof film, making them highly resistant to impacts and breaks under normal use conditions.
Can I order a custom-designed glass mouse pad?
Yes, we are the world's first brand to offer customizable glass mouse pad designs, delivering the highest quality globally. Visit our customization page to upload your design—it takes just one minute to complete. For any questions, feel free to contact us at support@theclustrs.com.
How do l care for my glass mousepad?
Simply wipe the surface with a damp, lint‑free cloth to remove dust, oils, or smudges. Avoid abrasive cleaners and sharp objects.
About Shipping
How do I track my order?
Real-Time Tracking: Click to Check Your Order🚚
Are all products now shipping for free?
Yes! We're thrilled to announce that all products now come with free shipping. No additional fees beyond the product price—shop with confidence!
Do you offer international shipping?
Yes, we offer global shipping with no additional fees to regions including the Americas, Asia, Oceania, and Europe. Please check our Shipping Policy for details.
About Warranty
What is the warranty coverage for Clustrs custom glass mouse pads?
The 260mm x 210mm custom glass mouse pad comes with a 1-year warranty, while a 3-year warranty covers other sizes. During the warranty period, if the mouse pad experiences non-human-induced issues such as cracking or detachment of the anti-slip PU pad, we will provide a free replacement with no conditions.
How to apply for warranty service?
Keep a screenshot of your product order. Within the valid warranty period, contact our customer service team at support@theclustrs.com to initiate a replacement request. We guarantee a replacement-only policy, with no repairs offered.
Others
How can I contact you for B2B inquiries?
For business and partnership inquiries, please email contact@theclustrs.com.
How can influencers collaborate with your brand?
We love partnering with new talents! Influencers interested in collaborating can reach out to us at marketing@theclustrs.com for more details on partnerships.
What should I do if I receive a defective or wrong item?
Please contact us within 10 days at support@theclustrs.com with proof of the issue for a prompt replacement or refund.
Is my personal information secure when shopping on your site?
Absolutely. Our website is SSL secured, and we prioritize protecting your personal and payment information. See our Privacy Policy for details.